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You are entitled to 100% refund of order amount in the following scenarios:
Kindly note that in case of damaged product or tampered/opened package you need to notify us within 24 hours of receiving the product at firstname.lastname@example.org
Please reach us at email@example.com alongwith the details of the issue for us to process your refund.
Our 15 day exchange policy is applicable in the following scenarios:
|Scenario||Eligible for||Time Frame after delivery|
|Size issues||Free Exchange (shipping charges for exchange may apply)||15 days|
|Incorrect Size received||Free Exchange||15 days|
|Wrong color||Free Exchange||15 days|
|Print issues||Free Exchange||15 days|
Please contact Customer Care via firstname.lastname@example.org to initiate any exchange. Please include your Order # and reason for your exchange, alongwith a photograph of any issues. Once received, we will attempt to ship the exchanged product within 48-72 hours.
Please take adequate care while chosing size and colors. In case of exchanges, we will send the new color/size in exchange at no extra cost, however, shipping and cash collection charges for the new product will have to be borne by you.
Orders benefitting from use of coupons may not be eligible for exchanges. Please contact us at email@example.com we will try our best to help you out in such a scenario.
Once we process the refund it may take 5-7 business days for the bank to process the amount back into your account if the payment was made through Debit/Credit Card.
If the payment was made through Credit Card the refunded amount would reflect in the next card statement.
Once it is validated that your order is eligible for exchange,it may take 48-72 hours for processing before being shipped out from our end.
Standard timelines which are applicable for delivery of new orders apply to exchanges as well.
Since each product is custom printed once your order is placed, returns are not accepted. Your orders may qualify for a free exchange; please refer the Exchange section of this policy to ascertain if your order is applicable for an exchange.
The fabric used for our tees is 100% cotton premium fabric which meets international quality standards. To provide you value for money, the fabric alongwith print is provided to our customers at upto 35% less MRP than what a similar product would usually cost elsewhere. Since quality is subjective, it is not possible to offer any exchange or refund for any fabric quality issues. You are welcome to write to us about why you feel fabric quality is not upto your expectations in such cases. We would be more than happy to take your feedback and incorporate the suggestions into our manufacturing process.
If you want want to cancel your order which has been placed, please mail us at firstname.lastname@example.org and we will try our best to update your order. Your order can be cancelled if it is showing any of the following statuses in the order history:
Orders with the following statuses cannot be cancelled, and we will be happy to accept your exchange request for these:
For any queries/concerns related to our cancellation & returns policy please email us at email@example.com